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The Making of a Service Organization
Every service organization is built on three layers: a way of seeing, a way of leading, and a way of doing. They are not three separate things, but one idea seen at three depths.
· Clorient
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When Direction Matters More Than Speed
When almost anything can be built in hours, speed alone is no longer an advantage. A look at why a clear foundation of values helps service organizations make better decisions, build more meaningful services and move forward with confidence.
· Clorient
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Service Management as a Foundation for Security and Resilience
· Clorient