Service Thinking

In many organizations, services exist but they are understood in different ways. Without a shared understanding, services evolve inconsistently, responsibilities become unclear and customer value remains vague.

The Foundations of Service Thinking training creates a common ground for understanding, developing and managing services in a practical way.

This training helps build clarity around what services are, how they create value and how they should be developed as part of everyday work.

When is this training especially useful

This training is particularly valuable when:

• Services are discussed but understood differently across the organization
• Service responsibilities or ownership are unclear
• Services are not clearly defined or managed as a whole
• The organization is developing service-based business or service processes

The training works both as an introduction and as a way to clarify thinking for more experienced professionals.

What participants will gain

After the training, participants will:

• Understand what service thinking means in practice
• Grasp the core principles of service management
• Recognize the role of services within the organization
• Be able to view their own work through a service perspective
• Share a common language and foundation for further development

The focus is on practical understanding, not certifications.

How this applies across industries

Service thinking is relevant in any organization that delivers services, regardless of industry.

Technology and IT services: Teams often have deep technical expertise but lack a shared view of how services connect to business goals. This training helps bridge that gap.

Education and public sector: Services in these environments are complex and involve many stakeholders. A shared foundation in service thinking helps align different perspectives and improve collaboration.

Industrial and manufacturing companies: As services become a bigger part of the offering, understanding how to think about and manage services is essential for teams transitioning from product-focused to service-driven models.

Professional services and consulting: When your expertise is the service, clarity about how services are structured, delivered and experienced makes a real difference.

Training content

The training covers topics such as:

• What services mean from an organizational perspective
• Core principles of service thinking
• Basics of service management
• Customer value and the role of services
• Services as part of everyday decision-making
• How to move from understanding to practical development

The content is always adapted to the audience and context.

Who is this training for

• Experts and specialists
• Teams and cross-functional groups
• Team leads and managers
• Developers and service owners
• Organizations looking to clarify their service operations

No prior knowledge of service management or frameworks is required.

Delivery formats

The training can be delivered as:

• Remote training
• Tailored sessions for organizations

The exact content and format are agreed based on your needs.

How this fits into Clorient’s overall offering

This training often acts as:

• A starting point for further learning (e.g. ITIL, Project Academy, PRINCE2)
• A foundation for service design and service development
• Support for expert and advisory work
• Part of a broader service organization development journey

It is especially useful when an organization needs clarity before moving forward.

Interested

If you would like to discuss how this training could work for your organization, get in touch.