About Us

A creative service thinking consultancy

Better World with Better Services and Service Organizations

Our story

Clorient was founded in 2021 from a deep passion for services. Our journey started with service management and proven practices and methodologies, but we quickly realized that true success in service organizations requires more.

We saw that many organizations struggle to reach their full potential. Success is not just about frameworks, methods or tools. It is about people, leadership, creativity, and the ability to adapt. Clorient was created to help bridge that gap.

How we see the world

We see the world through a service lens. Services and service organizations are not disappearing. They are evolving, and we help organizations evolve with them.

We believe that service organizations must grow to meet the demands of a changing world. Best practices and proven methods offer a strong foundation, but they are only the beginning.

To succeed, a service organization should be intelligent, sustainable, and creative. It needs to understand the role of technology, develop people’s capabilities, act with integrity, and embrace change through innovation.

At the core is excellence, the ability to consistently deliver meaningful and quality services. Excellence is made possible by intelligence, sustainability, and creativity, and it strengthens them in return.

Service thinking is central to this transformation. It’s not just toolkit, but mindsets that help organizations think holistically, adapt, and reach their full potential. And of course, service management provides the practical structures and methods to support this mindset in everyday work.

Founder’s Note

“From a young age, I was fascinated by how services work, why they sometimes don’t, and how they can be improved. My passion for services and service organizations was ignited by countless experiences around the world. This journey led me to my personal mission: to build a consultancy that helps organizations and their talents understand how to create successful services and service organizations."

– Henri Lindström, Founder of Clorient

The challenge

We live in a world of constant change. Organizations face rising expectations, increasing complexity, and pressure to adapt quickly. Customers demand more meaningful service experiences. Employees seek purpose in their work. Technology is evolving faster than ever, transforming the way we live and work.

At the same time, services are everywhere. They shape how people live, collaborate, and create value. The role of services in organizational strategy and value creation has become more central than ever. In addition, nearly all services today are built on technology, data, and intelligent platforms.

Still, many organizations face fundamental challenges. Operations are often driven by silos, making it difficult to align around a shared direction or deliver consistent service experiences. A unified service mindset is often missing, and teams struggle to work together seamlessly. Short-term pressures too often overshadow long-term development and sustainable value creation.

This environment demands a new kind of thinking. Not just new tools or frameworks, but a deeper understanding of people, structures and change. Without this shift, many service organizations risk falling short of their full potential.

Creating the Service Organizations of Tomorrow

This is what we’re here for. At Clorient, we help organizations unlock their full potential.

We support product-oriented organizations in building their service business. We guide service-minded organizations in strengthening their management practices and digital capabilities. We help advanced organizations bring more creativity, intelligence and sustainability into their services, turn values into action and create alignment across teams and strategy. And we work with visionary organizations to explore future service concepts and create lasting competitive advantage.

Every organization is unique, and so are the challenges that stand in the way of their full potential. That’s why our support is always tailored to the context, from strategic direction to day-to-day practices.

Our approach is built on ESCI – excellence, intelligence, sustainability and creativity. We connect people, technology and practices to help organizations design, lead and manage meaningful services and build impactful service organizations with strategic clarity and future readiness.

Our Impact in Numbers

✅ Customer NPS 100
✅ 95% of our customers unlocked their potential
✅ Plus 500 trained professionals

Where we are going next

Our journey is only beginning, but our direction is clear. We believe that while the world continues to change, some things remain essential. Services and service organizations are not disappearing. They are becoming more important than ever.

By helping organizations and their people grow, we help shape the future. We will continue to push further by experimenting with new service concepts and innovations. We want to experience what it truly means to be a service organization so we can better support others on that same path.

We do not compare ourselves to others. We focus on being genuinely different and staying true to our mission. We are here to help organizations succeed through excellence, intelligence, sustainability and creativity. That is the kind of impact we believe in.

Shaping Future with Our Core Values

People First

People are at the heart of everything we do, driving creativity and progress in every organization.

Experiences and Relevance

We create unique and meaningful services and service organizations in collaboration with our customers, employees, and stakeholders.

Creativity and Courage

We aim to be different, and we value diverse perspectives and creativity to find innovative solutions that create value and have a broader societal impact.

Continuous Learning

Our actions are driven by the desire to learn, evolve, and improve the world around us, which promotes growth for individuals, organizations, and communities.